Shipping

We ship by express courier to Italy, to the European countries listed and to the rest of the world. Costs and times depend on the delivery area and are shown in the table at the bottom of this page; the exact cost of your order is always shown in the summary before you confirm.

Delivery times

Orders paid by PayPal or card are prepared within 1-2 working days; those paid by bank transfer once the payment is received. The times in the table are working days from dispatch (plus the preparation days, which start when payment is received) and are indicative: they may be longer during holidays or because of courier disruptions. In any case delivery takes place within 30 days of the order, as stated in the Terms of sale.

You receive the tracking code by email on dispatch. The courier attempts delivery twice and then tries to contact you: please give a correct phone number and an address where someone can receive the parcel, with the name shown on the doorbell. Delivery day and time cannot be chosen.

If the parcel arrives visibly damaged, accept it "with reservation" noting this on the courier's document or refuse it, and write to us. If you have not received anything after the times shown, write to [email protected] or call +39 055 721503.

Shipping outside the European Union

For deliveries outside the EU (including the United Kingdom, Switzerland and Norway), customs duties, local VAT and clearance charges may apply on arrival in the destination country. They are not included in the price or in the shipping cost and are paid by the recipient: contact your country's customs authorities for the amount.

Returns

To return a product, see the Returns and refunds page.