Returns and refunds
Changed your mind? You have 14 days from delivery to withdraw from the contract, without giving any reason. This also applies to items won in online auctions.
1. Tell us you are withdrawing
The easiest way is the Withdraw from contract function: enter your name, order number and email and confirm. You immediately receive a receipt with the date and time, on screen and by email. Alternatively write to [email protected], also using the model form on the Right of withdrawal page.
2. Send the products back
Within 14 days of your communication, send the products back with a courier of your choice and at your own cost to: Pallavolo Scandicci Savino Del Bene, Via Benozzo Gozzoli 5/6, 50018 Scandicci (FI), Italy, quoting your order number. Pack them carefully: you may try them as you would in a shop, but if they come back worn, washed, damaged or without labels we may deduct the loss in value from the refund.
3. Get your refund
We refund the price and the standard delivery cost within 14 days of your communication, using the payment method you used and at no cost to you. We may wait until we receive the products, or proof that you have sent them, before refunding.
Excluded products
Products personalised at your request, for example a shirt with a name and number of your choice or an item with a player's signature added from the product page, cannot be returned on withdrawal: you ask for the personalisation before purchase, and only those items are excluded.
Faulty product, or not what you ordered?
That is not a withdrawal: the two-year legal guarantee of conformity applies. Write to us within two months of discovering the defect, with your order number and a photo: we repair or replace the product at our expense or, if that is not possible, reduce the price or refund you. Details are in section 7 of the Terms of sale.
Changing or cancelling an order
An order cannot be changed on the Site once submitted. If you want to cancel it before dispatch, write to [email protected] straight away: if it is not yet being processed we cancel it and refund you. After dispatch you can always withdraw.