Right of withdrawal

Information on the right of withdrawal

Last updated 2 October 2026. It applies to purchases made as a consumer on the official shop, including items won in online auctions.

Right of withdrawal

You have the right to withdraw from this contract within 14 days without giving any reason.

The withdrawal period expires 14 days after the day on which you, or a third party other than the carrier and indicated by you, acquire physical possession of the goods. If you ordered multiple goods in one order and they are delivered separately, the 14 days run from the day you receive the last one.

The easiest way is the online Withdraw from contract function: enter your name, order number and email, confirm with the "Confirm withdrawal" button and you immediately receive by email a receipt with the content of your statement and the date and time it was sent.

Alternatively you can inform us of your decision by an unequivocal statement, for example a letter sent by post or an email, to:

Pallavolo Scandicci Savino Del Bene Società Sportiva Dilettantistica a Responsabilità Limitata
Via Benozzo Gozzoli, 5/6 — 50018 Scandicci (FI), Italy
Email: [email protected] — Certified email: [email protected]

You may use the model withdrawal form below, but it is not obligatory. To meet the withdrawal deadline, it is sufficient for you to send your communication before the withdrawal period has expired.

Effects of withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of any supplementary costs resulting from your choice of a type of delivery other than the least expensive standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision. We will carry out the reimbursement using the same means of payment you used, unless you have expressly agreed otherwise; in any event, you will not incur any fees.

We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent them back, whichever is the earliest.

You shall send back the goods, or hand them over at our premises, without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal. The deadline is met if you send back the goods before the period of 14 days has expired.

You will have to bear the direct cost of returning the goods.

You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish their nature, characteristics and functioning: you can try on a shirt as you would in a shop, but if you wear it, wash it or remove the labels the refund may be reduced.

When withdrawal does not apply

The right of withdrawal does not apply to goods made to your specifications or clearly personalised at your request, for example a shirt with a name and number chosen by you, or an item to which you added a player's signature by choosing the personalisation on the product page. Only the personalised items are excluded: the rest of the same order can be returned as usual.

Withdrawal and warranty are different things

Withdrawal requires no reason. If the product you received is faulty or does not match your order, the two-year legal guarantee of conformity applies at no cost to you: it is described in the Terms of sale.

Model withdrawal form

Complete and return this form only if you wish to withdraw from the contract. You can copy it into an email.

To: Pallavolo Scandicci Savino Del Bene Società Sportiva Dilettantistica a Responsabilità Limitata, Via Benozzo Gozzoli, 5/6 — 50018 Scandicci (FI), Italy, [email protected]

I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods:

……………………………………………………

Order number: ……………………

Ordered on (*) / received on (*): ……………………

Name of consumer(s): ……………………

Address of consumer(s): ……………………

Signature of consumer(s) (only if this form is notified on paper): ……………………

Date: ……………………

(*) Delete as appropriate.