Terms of sale
General terms of sale
These terms govern purchases made on the official Savino Del Bene Volley shop, including items won in online auctions. Last updated 20 October 2026. Please read them before ordering: you are asked to accept them when you place the order, and we send them to you again with the confirmation.
1. The seller
Pallavolo Scandicci Savino Del Bene Società Sportiva Dilettantistica a Responsabilità Limitata
Via Benozzo Gozzoli, 5/6 — 50018 Scandicci (FI), Italy
VAT 06271460484 — Tax code and Florence Companies Register number 94217750481 — REA FI-624279 — share capital € 150,000.00 fully paid up
Email: [email protected] — Certified email: [email protected] — Phone: +39 055 721503 (Monday-Friday, 9-18 CET)
2. How the contract is formed
You choose the products, enter your delivery details and payment method, and confirm with the "Order with obligation to pay" button. Before pressing it you see the order summary with the total price, shipping costs and estimated delivery time, and you can correct the data entered.
The contract is concluded when you receive the order confirmation email, which contains the summary, a summary of these terms and the information on the right of withdrawal with the withdrawal form.
For auctions the contract is concluded when the item is awarded: the winner receives an email with a link to complete payment within the stated deadline. If payment is not received in time, the award lapses and the item may be offered to the next highest bidder.
Language. You can conclude the contract in Italian or in English: the language is the one of the site where you place the order, and you receive the confirmation email and these terms in that same language. If the Italian and English versions differ, the Italian version prevails.
Where to find your contract. The contract is archived: together with the order we keep the exact text of the terms and of the withdrawal information you accepted. You receive it as a PDF attached to the confirmation email. The order summary and the receipt remain on the order page, which you open from the link in the confirmation email and, if you have an account, from “My Orders” in your personal area.
3. Prices
Prices are in euro and include VAT. Shipping costs depend on the destination country and the weight of the order, are free above the spending threshold shown on the Shipping page, and are shown before confirmation. When a product is on sale, next to the reduced price we show the lowest price applied in the 30 days before the reduction, as required by article 17-bis of the Italian Consumer Code.
4. Payment
You can pay with the methods shown at checkout: PayPal, card and the other methods Stripe offers on its payment page (for example Apple Pay or Google Pay), and bank transfer. If you choose PayPal or Stripe and do not complete the payment, the order is cancelled automatically after one hour and the products become available again; if the provider reports a payment still under review, the order waits for its outcome. With a bank transfer the order remains pending until the payment is credited and is cancelled if payment is not received within the deadline stated in the confirmation email. We do not store card details: payment takes place on the provider's pages.
5. Delivery
We ship with a tracked courier to the countries listed at checkout. Estimated shipping times are shown before confirmation, plus 1-2 working days of preparation that run from receipt of payment; in any case we deliver within 30 days of the conclusion of the contract. Costs and times for each area are on the Shipping page. The risk of loss or damage passes to you only when you physically receive the goods.
When you receive the parcel, check that it is intact: if it is damaged, accept it with a written reservation on the courier's document and write to us.
6. Right of withdrawal
You have 14 days from delivery to withdraw from the contract without giving any reason. You can do it directly on the site with the Withdraw from contract function, available at the bottom of every page and in the order details, which immediately sends you a receipt with the date and time. How to do it, return costs, refund times and the model form are on the Right of withdrawal page; how to send the products back is explained in Returns and refunds.
The right of withdrawal does not apply to goods made to your specifications or clearly personalised at your request, for example a shirt with a name and number chosen by you, or an item to which you added a player's signature by choosing the personalisation on the product page. Only the personalised items are excluded: the rest of the same order can be returned as usual. The right of withdrawal does apply to items won in online auctions.
7. Legal guarantee of conformity
All products are covered by the legal guarantee of conformity under articles 128 et seq. of the Italian Consumer Code: we are liable for any lack of conformity that becomes apparent within two years of delivery. If the product is defective you are entitled, free of charge, to have it brought into conformity by repair or replacement or, where that is not possible, to a price reduction or to terminate the contract. To make a claim write to [email protected] with your order number and a description of the defect, with a photo if possible. Official European Union information on your guarantee rights is at europa.eu/youreurope/guarantees.
The guarantee does not cover normal wear and tear or damage caused by use or washing other than as shown on the label. Signed products and match shirts are sold in the condition described under “Item condition” on the product page, which is also shown in the order confirmation.
8. Customer service and complaints
For any question or complaint write to [email protected] or to the certified email [email protected]: we reply within 10 working days.
9. Personal data
The data you give us for the order are processed as described in the Privacy Policy.
10. Governing law and jurisdiction
The contract is governed by Italian law, without prejudice to any more favourable protection granted to you by the law of the country where you habitually reside. If you are a consumer, the courts of the place where you reside or are domiciled have jurisdiction.
11. Accessibility
The shop is designed to be usable by everyone, including with assistive technologies. Where we stand, the known limitations and how to report a problem are in the Accessibility statement.